Here's how it works:
Decide whether you want to swap to the exact same device or something different. We offer the freedom to swap to another brand or style within the same generation and price range. We deliver to any residential or office address in the Republic of Ireland during next working day.
Have a question? Please contact us on our live chat.
Make the swap in just a few easy steps
We make swapping as simple as possible so you can get up and running with your new, similar or replacement phone sooner.
Enter your details
Enter a few simple details about your device, with your name and ID. We'll only ask for the information we really need.
Make your choice
We offer two swapping options: like-for-like (same phone, any colour), like-for-similar (different brand, similar generation, and same price range - subject to availability) or an exact replacement. We'll then need a few basic details on the condition of your current device.
Confirm the swap
Pick the swap that’s right for you from the options available. There’s a one-off fee for each swap which depends on your plan and the type of phone you pick.
Get your phone
We’ll deliver to any residential or office address in the Republic of Ireland. Just have your current phone ready for pick up. Don’t forget to back up, unlock your phone and disable any ‘Find My Phone’ apps beforehand.
Frequently asked questions
When can I swap my phone?
What are the swap fees?
How many times can I swap in one year?
How do I find my phone’s IMEI number?
What do I do on the day of the swap?
- Unlock your phone.
- Turn off any passcodes or other access ID.
- Turn off the 'Find my iPhone' or any similar android app or feature.
- Delete any Google accounts.
- Switch off or uninstall any apps, locks, or features that may prevent us from accessing and resetting your phone. This will enable us to do a full data wipe, permanently removing all your personal information and data (for example photos and messages).
Back up data
When can I expect the phone to arrive?
Do I have to package up my old phone for the courier?
It’s my first month and you appear to have charged me twice?
If you have used a “1-month free” promo code. Your first month fee will not be taken, however you will be billed 10 days before the end of the month as mentioned above.
Can I cancel my plan?
Can I pay extra to upgrade my phone beyond the replacement, like-for-like / like-for-similar options?
Can I change my plan during the 12-month period?
Do I have to renew my plan?
What are the plans cancellation terms?
I’m under 18 – can I join?